Infiniti Q50 (2014-16 model) Navigation GPS Map Update | US Canada | AV 25920 4HB0C

How long does shipping take?
We aim to process orders within 24 hours. Shipping will depend on the relative location from our warehouse in CA:

Domestic US: 3-6 days (FREE)

Domestic US Express: 2-4 days ($12.99)

INTERNATIONAL: Please note that we currently only ship to US Domestic.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The buyer is responsible for return postage.

To start a return, you can contact us at support@maznavstore.com and we’ll send you the return instructions and RMA number.

You can always contact us for any return question at support@maznavstore.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to contact us and allow us to confirm that we have a compatible exchange available.  We will then give you return instructions and send you the new card.

Refunds
Once we have confirmation your return is on it's way to us, you’ll be automatically refunded on your original payment method. Please remember it can take up to 5 working days for your bank or credit card company to process and for the amount to show on your account.

Lost/damaged Packages

If your order is lost in transit to you don't worry - every delivery is insured against non delivery/damage.  Simply file a claim on the following site: https://app.monkprotect.com/login/ and we'll give you the option to get a replacement sent out to you or initiate a refund.

Return Process:

To initiate a return, please contact our customer support team at support@satnavworld.com to request a Return. Once your return has been approved, carefully package the item(s) and ship them back to us. The customer is responsible for return shipping costs.

Refunds:

Refunds will be issued to the original payment method used for the purchase within 2 business days after we receive the returned item(s) and verify their condition. Shipping costs are non-refundable.  After we have processed the refund please note that card companies may take up to 5 working days to credit your account.

Exchanges:

If you would like to exchange an item for a card, please give as much info as possible when requesting a return. We will process the exchange once we receive the returned item(s) and verify their condition. 

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with details of the issue. We will assess the issue and provide instructions for returning the item for a replacement, exchange or refund.

We only handle cases of damage or incorrect items within 30 days from the delivery date. Requests made after this period will not be entertained.

Return Address:

Please contact us first and we will issue you with return address instructions.