• I'M NOT SURE ABOUT COMPATIBILITY FOR MY VEHICLE, CAN YOU HELP?!
    You are not alone :) Please fill in this form and we will get back to you within 24hrs with a recommendation: https://maznavstore.com/pages/compatibility-check
  • HOW MUCH IS THE SHIPPING?
    US Domestic 100% Free!! Our Express US Domestic shipping option is $12.99 We also ship to Canada $12.49 (please note that when shipping to Canada customers are responsible for any additional customs fees).
  • HOW LONG DOES DELIVERY TAKE?
    We aim to process orders within 24 hours. Shipping will depend on the location: Domestic US: 3-6 working days. We also offer a UPS express option which you can expect within 2-4 days. Shipping to Canada can take 6-10 days. *Holiday season - Please allow extra shipping time during Holiday season, supply chain issues
  • DO YOU PROVIDE TRACKING?
    Yes we do. You will be sent an automated shipping notification as soon as your item is dispatched with a tracking number. Please use the Track Order menu option to track your order.
  • WHEN WILL I RECEIVE MY REFUND?
    Typically takes 5-7 days to show on your account, after you receive the refund notification.
  • DO YOU ACCEPT REFUNDS/EXCHANGES?
    Yes no problem, we have a 30 money back guarrantee for any reason. Please contact us to start the process (state your order number)
  • CAN I CANCEL AN ORDER?
    ;( Unfortunately our fulfillment process is fully automated to ensure we deliver orders soon as possible. In this situation please get in contact to arrange for a return and refund.
  • My order didn't arrive!
    Sorry to hear that! If you've checked the tracking and things haven't progressed for 4 days or more please file a claim by entering your email address and your Order number: https://app.monkprotect.com/login/ We will review and get a replacement out to you soon as possible! Still need help, please get in contact with us at support@maznavstore.com
  • My order arrived, how do I install it?
    Installation: - Remove any existing card - Ensure that the write protection tab on the SD card is in the unlock/write position (upwards with the label facing you ). - Insert the card with the engine off, turn on the engine and follow any onscreen instructions. Any issues just let us know.
  • I wish to return my card, where do i send it?
    No problem to return your card (within the 30 day return window). Please contact us first and we will issue you with a return code (RMA) and the correct address.
  • Package arrived but its damaged/empty/wrong item!
    Don't worry we'll get this resolved for you. Please file a claim by entering your email address and your Order number: https://app.monkprotect.com/login/ We will review and get a replacement out to you soon as possible! Still need help, please get in contact with us at support@maznavstore.com
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